Today on Skip the Queue, Andy Povey is joined by Robbie Jones, Insights Director at Katapult. Working alongside University of Birmingham and Drayton Manor Resort, they’ve launched a groundbreaking research partnership set to reshape how theme parks and visitor attractions are designed. “Neuroinclusion within Themed Attractions” shifts the focus to the psychological and sensory experience of a visit, delivering the first deep academic study into how neurodivergent people think, feel, and navigate high-stimulation environments. They explore what neuroinclusion really means for attractions and how this research aims to create a practical roadmap the industry can use as a future gold standard.
In this episode of Skip the Queue, host Andy Povey is joined by Robbie Jones from Katapult to discuss how guest insights and psychology shape the design of modern visitor attractions. Robbie shares how Katapult works with IPs, theme parks and destinations to create experiences that focus on guest behaviour, emotions and expectations.
The conversation centres on a groundbreaking four-year research project with University of Birmingham and Drayton Manor Resort exploring how attractions can better support neurodivergent guests. The project aims to develop a global blueprint for neuroinclusive design that improves accessibility while maintaining exciting and immersive experiences.
Key Topics Discussed:
Show References:
Robbie Jones, Insights Director at Katapult
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Credits:
Written by Emily Burrows (Plaster)
Edited by Steve Folland
Produced by Emily Burrows and Sami Entwistle (Plaster)
Andy Povey: Hello and welcome to Skip the Queue, the podcast that tells the storeys of the world's best visitor attractions and the amazing people who work in them. Brought to you by Merrick.
Robbie Jones: At Katapult, we design themed attractions, experiences, destinations that could be brand homes that could be touring experiences. We work a lot with IPs, so wherever they go within the world, we kind of tend to follow. And we've got a strong team of 25 people going 25 years this year. So we'll be celebrating a very big birthday for us, set up in 2001. The same CO founders are still leading it in dawn and Phil. And I guess our core expertise are around the Insights, the design and then the sort of the creative production of new or existing attractions. Whether that's, you know, retrofitting queue lines or looking at theme park master plans, which we're doing a hell of a lot more of over the past three or four years.
Robbie Jones: We like to get involved early on, help really shape that creative viewpoint for brand new attractions or expansions. And for me, I'm always going to be biassed. You know, I am Insights director. I love the Insights. The Insights that we do drives the designs that we do. So it's not just looking at the commerciality and the feasibility of things. It's about the guest experience. How can we improve the guest experience? How does the psychology of guests change the things that we need to design from a. From an absolute scratch? So, yeah, a mixture of Insights design, getting projects over the line with our producer team, that's kind of what we're all about.
Andy Povey: Very interesting. I must admit, I was a little surprised when I heard you talking at Innovate X last year about the brief breadth of services that Catapult offer. So that Insights piece is really interesting.
Robbie Jones: Yeah, we cover quite a lot. We cover everything that's going to matter to the guest. Effectively, that's what we find the most important thing. So if an attraction has got an ip, then what do they think about that? What is the studio slate? How is that going to impact what is shown on TV or what is shown on streaming platforms? What sort of demographics of audience are they reaching? How does that impact the designs that we create? But also just thinking about the psychology of experiences as well, you know, so how does a family experience alter compared to a couple going to an experience? It's those sorts of things that we love to dig into. You know, the psychographics, you know, what do guests think, what do they feel, what do they do?
Robbie Jones: And then subsequently, how can we Input that thought process and that insights into our designs to end up with something that is, you know, far more empowerment to the guests, gives them the sense that this is the most amazing place that they've been to. And as you said, we've covered some quite broad topics recently. Neuro inclusion, which obviously we're going to talk about, is one of them. But also, you know, what's typically labelled as sort of like the green side of things, you know, the. The looking after the planet things for consumers in particular. And I say consumers, not just guests, because we're talking about the wider economy here. Looking after the planet is a really big deal and if it's driven by the consumer, then there's a requirement for attractions to at least take something on board.
Robbie Jones: So I think you can already see already there's things like recyclable waste dispense units in theme parks and that sort of thing. But, you know, what is the next step? How do we fulfil that green criteria and that neuro inclusion criteria that guests and consumers are crying out for? And that's how the insights works for us. Making sure we know exactly what people are going to want in the future and implementing it into the attractions of the future.
Andy Povey: That makes absolute sense. I mean, we're talking bigger picture now, aren't we? It's not just how does that design work, it's padded up with design work in the rest of the environment. Love is appearing as a common theme, that involvement. We're not just in a niche where I do tickets, that's all I do. Robin produces fantastic things to go into a theme park. It's much more than that.
Robbie Jones: It's so true. It's so true. And actually, if you look at the world as it is right now, there's a lot of distress in the world. We are what doctors would prescribe to a very anxious and depressed world, which is leisure, outings, escapism. You know, theme parks are escapism for a lot of people, or they are an idealised world of what the world should be. It's quite an empowering industry to be in right now, to know that actually, you know, we are taking away some of the sting of everyday life.
Andy Povey: I love the line, we are what doctors would prescribe. So when you hear someone using that as a marketing line, remember where you heard it first?
Robbie Jones: Yeah, absolutely. Yeah, that. Subsequently, that's my band name as well, just in case anyone asks Trademark Robbie J.
Andy Povey: So, Robbie, we're here to talk about the research project that you've recently done with Drayton Manor and Birmingham University. Tell us all about it.
Robbie Jones: Yeah, of course. So it's a world first, it's a deep dive academic study into neurodivergent people within themed attractions. This is actually a four year study. We're probably about six months of the way through already. And what we found, or the reason why of it becoming a being thing, is that we know that for a lot of the neuro inclusive and neurodivergent society, there is a lack of support within theme parks and attractions. But not only that, there's a lack of research. We need to do the research to understand exactly what the problems are. So what we've done is we've come together with the University of Birmingham, which is headed up by Dr. Cassie Manning, who is a doctor of psychology. We have a PhD student in place called Hayley who is within the neurodivergent community herself.
Robbie Jones: So she's got some amazing first person examples and experience to bring into that. And we're also working with Drayton Manor. And the amazing thing about all the components of what we have here is we have the psychology aspect, we have the design aspect from us in terms of understanding how we can build or design or shape attractions of the future based on what neurodivergent guests will require. But with Drayton Manor as well, we have real access to not only primary research and guests that are willing to talk about their experience, but also we have a potential destination where we can try things out.
Robbie Jones: You know, we can trial different pop up spaces or maybe different days where we reduce the noise or the volume of the music or, you know, lots of different things that we can really trial and error with the ultimate output of creating this blueprint in four years time, which is kind of an industry standard that is our absolute benchmark of what we want to do, which is an industry standard that's used globally to understand how you can best facilitate but also empower neurodivergent guests.
Andy Povey: So it's not a small objective by any stretch of the imagination?
Robbie Jones: Absolutely, no. But you know, if we're doing the world's first piece of research into this, the next thing we want to do is share it with as many people as possible. We aren't being selfish about this, you know, from our perspective from Drayton University of Birmingham, this is literally something we're doing to spit out into the public domain and say go ahead and do it because we know that it's going to be empowering so many more people to hopefully come to Attractions. And with one in five guests in some way, shape or form, being part of the neurodivergent community, we need to make sure that we're creating amazing experiences for those that don't feel needed or don't feel wanted in places like this and actually encourage them to come maybe to theme park for the very first time.
Andy Povey: Yeah, no, that's a fantastic objective. And you're right, with 20% of the global population being identified as neurodivergent and that's a huge segment of society we need to be looking at.
Robbie Jones: Absolutely. And I think one of the big aspects that we want to try and get as part of this initial communications that we're doing as part of the study is that for those that aren't within the neurodivergent community or don't understand as much, we want to kind of break down some of the stigmas. So one of the big stigmas is about, oh, it's sensory overload. It's just sensory overload. If something's too high, if something's too noisy, something's too crowded, we need to turn the dial down. But that is such a rudimentary thought process around what neurodivergence is. The best way I can describe it is like an elevator. You know, an elevator in a traditional shopping centre goes from zero to five and if you want to go down, you can come down. If you want to go up, you can come up.
Robbie Jones: And that's how people outside the neurodivergent community see neurodivergence. What it actually is Willy Wonka's great glass elevator, which can go up and down and left and right and slant ways and sideways with 113 different buttons. And it's about pressing the thing that gives the greatest experience and not just dialling down the typical experience that is currently within parks. So I think we love the fact that actually, as well as this research to improve the experiences we provide, we hope to kind of really bust that stigma for those that maybe still have it around what neurodivergence is. It's not simply a dial. It's an all singing, dancing, great glass elevator with millions of buttons. And it just, it, it's down to personal preference as to who's in there and which button they want to press to give themselves the greatest experience.
Andy Povey: So ultimately we're all this all distils down to just making individual experiences.
Robbie Jones: Yeah, absolutely. There is an element of, you know, personalization. I think we have seen a lot more of that with, you know, Broader within the industry with technology being implemented more, you know, RFID scanned brace. and. And those sorts of things have helped to kind of, from a basic perspective, give people the ability to, I guess, create the experience that they want. But that is a very rudimentary thing. It is. What ride do you want to go on? if I choose to go on a virtual queue line, I'm signalling that I want to go on it, but I still don't have the control of when I go on it. I might want to ride on it at nighttime, for example. So it's good to see that personalization is coming through.
Robbie Jones: But actually, and this is the real interesting part of not just Neurodivergen, but I think where we are with themed attractions at the minute is that we are as a society, crying out for connection, crying out for human connection. So much of our life is digital. The COVID 19 pandemic has obliterated especially the younger generation's confidence how to hold a conversation in person. I think you could see a direct correlation to the decline of social connection and the increase in competitive socialising venues.
Andy Povey: Yeah.
Robbie Jones: And see that they're there just because people can't hold a conversation. So within our theme Distractions, I think actually we need a lot more like connection as well. When we think about personalization, when we think about a neurodivergent guest actually wanting to do specific things at a specific time or maybe go on the Waltzers, because they absolutely love spinning around and they'll go on it time after time. It's actually about having those experiences but enjoying it with the family or enjoying it with a stranger that you've never made eye contact with before. So sometimes those two things, personalization and connection with others, can conflict. But actually, I think this study in particular shows that we can bring all of that together because we're bringing the whole family together, bringing the whole population together and saying, look, let's just come and have fun together.
Robbie Jones: Some people will need this, some people will need that, but by and large, you're in the same place enjoying the same thing.
Andy Povey: That's a fantastic call. And Robbie, you've summed up exactly why I love working in this industry. We're proper, analogue, old school, face to face people.
Robbie Jones: We are. I love an analogue experience. You know, just please point to anybody who visits any sort of museum. It could be the most boring museum in the world. They will still go to one of those lift the flap up interactives and Lift the flap up. It could be broken, it could Be information that you know before you cannot help but pick it up. And it's just. Yeah, there's still a world for Analogue, if anything. Analogue's on the increase.
Andy Povey: Oh, I really. I really honestly believe it is. My daughter's favourite museum is the RAF museum in Hendon.
Robbie Jones: Oh, really? Fantastic.
Andy Povey: That's because of all of the things that they can do when they're there, the analogue things. Admittedly, some of it is on screens, but they're physically interacting, they're involved, they're engaged with the experience. That's why they love it so much. So where are we getting it wrong? Where are we unintentionally creating friction? What can we work on?
Robbie Jones: There's quite a few things. Obviously, the research that we're starting with right now is going out to not just guests, but the industry to ask, where are you having pinch points? Where are you having issues? So we're going to get data that's going to be far more in depth than what I'm going to say right now. But we know that some of the key areas are going to be stigma, as we've already talked about. Understanding neurodivergence is, you know, the great glass elevator, and not just a normal elevator, but also it's learning to listen more to guests rather than attractions doing what they think they need to do. That's something to certainly look at, but also just thinking about through the eyes of a neurodivergent guest. And I'm not talking about what they may go through as an internal experience, I'm thinking about.
Robbie Jones: Just imagine you are a guest and I've seen this firsthand myself, you haven't got a fast pass. You're at an attraction that don't do fast passes. But the best way to get to the front of the queue with your inclusion pass or your sunflower lanyard is to go through the exit. Now, already you're probably getting people look at you thinking, where the hell are you going? You're getting people coming in the opposite direction who are coming off the ride. So you're creating friction in that little experience yourself. And when you get to the front of the queue, just imagine the guilt that you're probably feeling as people from the other queues see you skip ahead and go into the ride before them. Now, that is one queue line in one ride in one theme park, which is probably a five minute interaction.
Robbie Jones: And just imagine the uncomfortableness that would feel, you know, going the wrong way and then skipping ahead of other people. It's so, you know, at the minute there's a lot of discussion around, you know, who is valid, you know, who is valid to really, you know, skip a cue and that sort of thing if a F isn't a paid for accessory. But actually it should be more about, well, if people do need that service, then how can we make that the most amazing experience? How can we make it more seamless? Because from an operational perspective, actually maybe the example I've shared is holding up an exit queue line, maybe it's stopping the ride from actually putting on another two cars an hour. So all of a sudden you're impacting everybody else within the little things like that.
Robbie Jones: But there's also big things like stigmas that need to be addressed. So, yeah, plenty for us to look at as an industry. But what I would say is that there is some really great things happening. There are some attractions that are going above and beyond. I think the example that I really love is in Portaventura, when they've brought out a new character, a meet and greet character that they've worked with Sesame Street. She's called Julie and she is a character that has autism. So what they're doing is they're doing typical meet and greets that you'd expect as part of a theme park experience, but they're showcasing that. One, it's okay to be neurodivergent and be in a park. Two, if you are neurodivergent or you have autumn, then it's fine to be here and you are welcomed.
Robbie Jones: And for those people that don't know much about the topic, it's given them the education to know what potential of the guests are going through. And it's such a wonderful way to kind of break down those barriers. But also, if we're thinking about the absolute commercial reality, it is a costume. It is a costume and a stage that costs thousands of euros within Madrid. But it's doing such a great impact. And look, for five, ten grand, you could get something that does just the same here in the UK or abroad. So.
Andy Povey: Absolutely. But it's not additional five or ten grand, is it because you're going to have the costume anyway?
Robbie Jones: Absolutely, absolutely. So it's more a case of, you know, potentially swapping things in and out, I guess, where attractions may be getting a little bit stuck is that maybe they don't want things like this to be tokenistic. And I completely get that point of view. But this is where this research piece comes into play because we want to give attractions, we want to give the industry a real backbone of knowledge so they're able to go out there with confidence and understand what guests really need from the neurodivergent community and put it into place so there isn't that fear of maybe doing the wrong thing. So hopefully that helps leverage people's already great ideas that they have and implement them across their attraction.
Andy Povey: I mean, it's very true, Robbie. I'm assuming, as I'm listening to you, just thinking of my personal experience, that my tolerance for noise and crowd, this isn't just for the 20% of society that's identified as neurodiverse, it's for everyone.
Robbie Jones: Absolutely. And I think I'll come back to a great example without bringing down the topic slightly, but toilets, it's always back to the toilet. It always comes back toilets. Toilets. They are such an emotional point of the experience. It's probably only second to car parking and paying for fees at theme parks in terms of things that really feel like they screw people over. But toilets are for everybody. And if you go into a bad toilet, everyone knows it's a bad toilet and you go, let's just get in and out as quick as possible. If you've got kids, it's like, don't touch anything, do your business. Let me lift you up.
Robbie Jones: Because there's no step because you can't reach the taps, so I'm gonna have to do it for you know, so it's all of these things, like, it's just the same as toilets, you know, toilets. If we make toilets even better for everybody, so they don't smell, they're clean, everyone can reach both the toilet itself, the sinks, it's like, yeah, common sense. Like, everyone's going to be happy with that, you know, it's just the same with this sort of study. It's like it's making it for everybody. Everybody has some sort of element of what they do and don't like, and those don'ts. The more we eradicate, the better the experience is. It's a simple equation.
Andy Povey: No, I have one idea that's just nagging away at me as you're talking and I'm listening to this, but it's the plan to pedestrianise Oxford street in central London, which is supposed to be coming in end of the summer. I think I avoid Oxford street like the plague on a weekend. I used to have an office on Oxford Street. I hated it, but I'm loving the idea of Oxford street being pedestrianised, which is taking away all those things that I don't like and I assume much better involvement for neurodiverse people.
Robbie Jones: I completely agree. I think that is a perfect example within our normal everyday lives, our public realm, where such a busy and hectic area, what's going to happen? You know, how's that going to impact the way that people not only view that space, but use the space as well? I'd be fascinated to see whether the speed at which people walk drops. I'd love the idea that actually the ample space that people can walk, the added greenery which we know from a human connection point at catapult, you know, nature is a brilliant way to sort of slow people down and make them feel more present. Yeah. If, if anyone knows how to record the speeds of people before and after on Oxford Street, I'd love to. I'd love to hear from you.
Andy Povey: Because if there's anyone from TFL listening.
Robbie Jones: Yeah.
Andy Povey: Or the bear's office.
Robbie Jones: Yes. Yeah. Please. Can you confirm my assumption that people will walk slower?
Andy Povey: So you mentioned Cathy Manning from. Professor Cathy Manning. Yes, From Birmingham University. She said that inclusion isn't just about removing sensory input and taking away the fun, but how can attraction and attraction stay exciting but also be accessible?
Robbie Jones: Yeah, it's a really good point. And again, I think it comes back to that idea that we need to provide an experience that anyone can dial up or down or left or right. Their experience when they come, look, the bare bones, the things that make theme parks what they are, they may not necessarily need to change. The reason why the majority of people come to theme parks is because they want that firework display, they want that busyness, they want that excitement in the roller coaster queue line, they want the beautiful audio experience as you're walking from ride to ride or zone to zone. And it might be that those things are actually, you know, what neurodivergent guests want. And again, that will come back to the research that we'll do and figure out exactly what pinch points there are from that perspective.
Robbie Jones: What's been really interesting with working with Dr. Cassie Manning already is that she's done a little bit of research and been part of research into supermarkets and understanding how supermarkets can be quite an arduous task for neurodivergent shoppers. One of the examples being things changing location. For those people that rely on the milk being on aisle 12 on the middle shelf and that's where the semi skimmed milk is, and then all of a sudden it changes. That is a huge detriment to the experience of going into a shop and obviously with everyday shopping, you know, loyalty isn't what it used to be. So people will naturally move to another shop where they feel a little more comfortable. And what's interesting about that is that from a theme park perspective, actually things stay where they are and actually go on YouTube.
Robbie Jones: There are so many point of view videos and of rides and attractions that for some within the Noradir Virgin community, that is like gold dust. To know that things don't move, to know that they get a sense of what things look like before they go, what the typical queue lines might be in terms of a wait time, all the information possible helps to give them a reference point. So when they do turn up, they know exactly where they need to go, what rides to go on. Almost like, you know, it's like a virtual fast pass in its own rides because they know exactly what they want. And again, I'm talking about, you know, just a small portion of the neurodivergent community. But those things could potentially help to, let's say, create more of a frictionless experience for those guests.
Robbie Jones: So it means that the bigger aspects of a, you know, a really sensory driven experience aren't necessarily dialled down because of this research. It might be that they're dialled up because they love the noise, they love the fireworks. So, you know, again, it'll come down to the how we, what we found the research for. But you know, we need to bat away this idea that things are just going to get lower, worse, slower. It's going to be different to that, it's going to better, it's going to be unique, it may be bigger, it may be louder. And that's the thing that we're most excited to find out.
Andy Povey: Really interesting, Robbie, again, as you're talking, you've just your comments about the point of view videos and the desire to research a visit that time so closely with what we're seeing around the ticket purchasing process.
Robbie Jones: Brilliant.
Andy Povey: The theories, the science, the investigation that's going into all of this right now through bodies like Alva Association, Cultural Enterprises, Association of Independent Museums, is all around this idea of that people aren't necessarily spending less on days out, but they're researching what they're doing in much more detail. And they're almost after this guarantee that they're going to get value for the money that they're spending. So it's slightly less easy to spend 100, 200 pounds on the day out. So you want that guarantee, you want that same understanding of what the experience is going to be like, as you've just described.
Robbie Jones: Absolutely, absolutely. And I think, you know, that's something we've actually seen if we look at inclusive design as a whole. So not just neurodivergency, but also physical disability as well. In that I think we had some stats around the fact that disabled visitors in particular, they will spend far longer in theme park hotels, for example, because it's a requirement. The average is around about 4.3 extra nights per stay. So there is a real, there's a real desire for guests to visit.
Robbie Jones: The money is there and it just kind of show, you know, stats like that kind of show that actually if you embrace the purple pound, as we call it, if we embrace the purple pound, then what we're doing is creating a better experience for them, but also making it even more commercially viable for attractions who may not have anything in place already. So. Absolutely, I can see that viewpoint. People are definitely researching more. But that desire to go out and experience the world I think is at a peak and actually I think it'll continue
Andy Povey: Completely agree personal level than a commercial level. I couldn't agree more. So I was going to say, if we get this right, I don't think this is if I think we have to. So when we get this right, what does a future visit to a theme park or an attraction look like?
Robbie Jones: Yeah, so I think a future attraction, if we get this right from a neurodivergent perspective, is having an even better experience for everybody. I think we've already touched on that, but we want to kind of connect a few things. We want neurodivergent guests to feel safe. We want guests to feel like they have better autonomy. But we also want every guest to leave with almost like an empowerment that they've had such a great day out. You know, those perfect day outs that we all have where we go. God, that couldn't have gone any better. Just imagine if we was able to expand that across the population. That would just be so incredible. And obviously for the neurodivergent community in particular, it's recognition and it's empowering them to choose their own course, to choose their own adventure within attractions and feel welcome.
Robbie Jones: And again, it comes back to what I was saying right at the start, which is there are families, there will be people that don't feel like they can come to an attraction in the first place. If we can unlock that one person within a family of four, that may need additional requirements. And we have the blueprint and Provide that within attractions, then that means that we're unlocking for people. So from a commercial perspective, from a societal perspective and just from a point of having a good heart and a good soul, we should be aiming for an attraction for a theme park for whatever it is to be inclusive of everyone. And that's what we hope this research gets us further towards.
Andy Povey: No, that totally makes sense. Totally makes sense. So you're six months into a four year research project. I'm sure all of our listeners are going to want to help or want to contribute, want to learn more, maybe get some interim results. How do people get involved?
Robbie Jones: So certainly reaching out to us at Katapult, we're obviously working very tightly alongside the University of Birmingham PhD student Hayley and Drayton Manor to sort of bring all the communications together to make sure we're knowledge sharing as much as possible. Since we released the news earlier in the year, the response has been quite overwhelming. It's been amazing to see people get in touch and say we've done a tiny bit of research before, feel free to take this on. We've had people within the vendors and ride manufacturers saying we're really interested in how we implement this within our products or our services, how can we help to kind of drive it based on what knowledge we've had? So it's been fantastic.
Robbie Jones: We're always going to be welcome to more information and particularly over the next coming six months where this is very much our collecting stage of the project. So whether you are a family with a neurodivergent person, whether that's yourself or whether it's a family member, we'd love to hear your thoughts about your experiences. But also, and just as important is the need for information from vendors and rides, constructions and theme parks and attractions as well. Tell us what you're seeing, tell us what things you've seen work well and haven't worked and get in touch because the more information the better. And obviously I'm going to say that as an insights nerd, but yeah, it's, it makes, it'll make the research far easier.
Andy Povey: We'll make sure that we share your contact details.
Robbie Jones: Thank you.
Andy Povey: Yeah, you're going to be out and about or the few shows and conferences over the next few months, I'm sure.
Robbie Jones: Absolutely, yes. Especially in IAP Europe. So that is going to be in London. It's London, isn't it, in September where we're going to be doing our catapult 25th birthday celebrations. We're going to do what every business does, which is extend it for 12 months and talk about it non stop. So we apologise. But. But yeah, September is the. There's going to be a lot of catapulters down in London to both celebrate and talk to people about this. So, yeah, we'll be around, as well as other industry events between now and then the fort.
Andy Povey: So, final question. Are there any takeaways that people can pick up now? Is there anything that I could do as an attraction owner or attraction operator that you've already identified?
Robbie Jones: Speak to guests? It's as simple as that. I'd get a survey out within the next week or two weeks, seeing if there's information from people that want to say that they are part of the neurodivergent community and ask them about the experience that they've had. And I'm sure attractions have sent out plenty of surveys before, but this is about really drilling down and actually being honest and open with the fact that we're on as an industry, as an attraction. We're all on a learning journey to try and make this as best as possible, but we can't do it without feedback, we can't do it without understanding what our base is.
Robbie Jones: So get out there, get a survey done that really gets the thoughts, the feelings, the actions of what the neurodivergent community are doing and start to think about how you can improve and it's as simple as that.
Andy Povey: Fantastic advice, Robbie.
Robbie Jones: Thank you.
Andy Povey: And thank you on behalf of the industry and to you at Birmingham University and Drayton Mather for doing what you're doing. I think it can be an incredibly valuable piece of research.
Robbie Jones: Oh, you're welcome. You're welcome. Very privileged.
Andy Povey: This episode was edited by Steve Holland and produced by Emily Burrows and Sami Entwisle from Plaster, as well as Wenalyn Dionaldo from Skip the Queue HQ.
If you enjoyed today's episode, please, like share and comment on the episode in your podcast app. It really helps to spread the word about us and the amazing attractions we work with.
Be sure to visit Skiptheque FM for this episode's transcriptions and to listen to the rest of the season. Once again, thank you for listening. I've been your host, Andy BPove. See you next time.