As part of Skip the Queue’s mini-series celebrating 90 years of BALPPA, Laura Baxter is joined by Richard Mancey, Owner and Managing Director of Paultons Park, to explore the story behind one of the UK’s most successful independent theme parks. Richard shares how Paultons grew from a country park and bird gardens into a 140-acre theme park, the impact of launching the world’s first Peppa Pig World, and the thinking behind major investments such as Valgard: Realm of the Vikings. This episode also explores family ownership, Richard’s leadership within BALPPA, and what the future could hold for Paultons Park.
In this episode of Skip the Queue, Laura Baxter is joined by Richard Mancey, Owner and Managing Director of Paultons Park in Hampshire.
Paultons opened in 1983 as a country park and bird gardens, founded by Richard's parents John and Anne. Forty years on it covers 140 acres, and the introduction of the world’s first Peppa Pig World in 2011, changed everything. In May this year it opened Valgard: Realm of the Vikings - a twelve million pound land and the park's biggest investment to date.
It's also consistently rated among the best theme parks in the country, is the current reigning “Best Theme Park” at the UK Theme Park Awards, and has been ranked among the best in the world, on guest reviews alone.
This episode is part of Skip the Queue’s mini-series celebrating 90 years of BALPPA, looking at the people and businesses shaping the UK attractions industry.
Show references:
Our Guest Host in partnership with BALPPA:
Laura Baxter - Founder of YourCMO
BALPPA - https://www.balppa.org/
Our Guest:
Richard Mancey — Managing Director, Paultons Park
Skip the Queue is brought to you by Merac. We provide attractions with the tools and expertise to create world-class digital interactions. Very simply, we're here to rehumanise commerce. Your guest host is Laura Baxter.
If you like what you hear, you can subscribe on Apple Podcasts, Spotify, and all the usual channels by searching Skip the Queue or visit our website SkiptheQueue.fm.
If you've enjoyed this podcast, please leave us a five star review, it really helps others find us. And remember to follow us on LinkedIn.
Credits:
Written by Laura Baxter (YourCMO)
Edited by Steve Folland
Produced by Emily Burrows and Sami Entwistle (Plaster)
Richard Mancey: A bit of a light bulb moment because that was the first time that I'd seen visitors run from the entrance of the park to the ride to get in front of the queue. That really told us something that, well, perhaps this is what we need to do a bit more of.
Laura Baxter: In today's episode we're joined by Richard Mancey, owner and managing director of Paultons Park in Hampshire. Paultons opened in 1983 as a country park and bird gardens, founded by Richard's parents, John and Anne.
Richard Mancey: Having never operated a visitor attraction at all, you know, we were basically farmers.
Laura Baxter: Forty years on, it covers 140 acres and the introduction of the world's first Peppa Pig world in 2011 changed everything.
Richard Mancey: It was a 6 million pound investment which for a small family park was a big leap of faith.
Laura Baxter: In May this year it opened Valgard: Realm of the Vikings, a 12 million pound land that was the park's biggest investment to date. It's also consistently rated among the best theme parks in the country and has been ranked amongst the best in the world on guest reviews alone.
Richard Mancey: What people wanted sort of 50 years ago is totally different to what people want from a day out or an attraction now. And keeping abreast of all these changes in moods and views is also key.
Laura Baxter: Welcome to Skip the Queue, the podcast where you get to meet some of the incredible people working in the visitor attractions. Brought to you by Merac. I'm your host Laura Baxter. This episode is part of our mini series marking 90 years of BALPPA, looking at the people and the businesses shaping the UK attractions industry today.
Richard Mancey: 1983. Yes, that seems like a long time ago now. So mine and my family's background was farming agriculture. So we purchased one of the farms on the Paultons Estate in 1979 and intended to farm it, renovate it, do it up and carry on the family business. However, the actual area we purchased in the local district plan has been designated as a country park. So my father, who was always looking for diversification, something different to do, looked at that and thought, yeah, perhaps we could do that. And so an application was put in and we received permission in 1981 and we opened in 1983 as a country park. Well, what was that? Well in those days there were lots of animals and birds, woodland walks.
Richard Mancey: Of course we have beautiful formal gardens that were laid out by Capability Brown and they were a bit of a wild garden, hadn't been touched for 30 years. So we spent a lot of time renovating those and we opened the doors really to and to see what would happen. And we opened in May 1983.
Laura Baxter: And was it successful? Did people come? Did they enjoy it?
Richard Mancey: Well, they did, I think. I remember we had 80,000 visitors in our first year from May, which was pretty amazing, to be honest. And having never operated a visitor attraction at all, you know, were basically a farmer. So we learned to. Learnt a lot very quickly. And it was quite clear there was a demand for people to get out and do something as a family and they were hungry for more.
Laura Baxter: And what did that mall look like? What did it develop into? What point did it stop becoming a country park and start its evolution towards a theme park?
Richard Mancey: Well, when we opened, were really a half day visit. And it was clear that to add value, we needed to become a full day visit. And that's not something you can do really, you know, in a year. But we quickly decided to put more things in. And in those days it was more playgrounds, things like sort of crazy golf. We added areas that people could basically spend more time in and therefore increase their dwell time. And, you know, we increased the facilities that people could use, you know, sort of more areas for food and beverage retail, that sort of thing. And that took us really to 1986, and we started that year on around about 150,000 visitors a year. But in 1986, we more than doubled on our visit numbers.
Laura Baxter: Wow.
Richard Mancey: And it went to about 360,000. And the reason we did that was we had a massive investment. We put the Rio Grande train in. We opened what was known as the Magic Forest, which was animated indoor attraction. We, we did lots of infrastructure work, increased lots of other small attractions around the park, and frankly, it worked. And people then started to come for a day visit. And that was the period where up to then the family was pretty much doing everything themselves. So we had to adapt and change fairly quickly. And that was the start of having to get some proper help and sort of the start of a management structure to help us run the business. And then we sat back and then looked at what we should be doing after that.
Richard Mancey: And that was the kickstart, really, for when Halton's stopped necessarily becoming a country park. And you could say in those days, maybe an adventure park or a family leisure park was how it was termed.
Laura Baxter: That's absolutely fascinating. And you've done all of this, which we know now are all absolutely the right things to do when building a visitor attraction. Yet you had no experience in that industry or it was all agriculture. Where did you get that knowledge from or that kind of spark and realisation to flip completely to that side of things?
Richard Mancey: Well, we basically learned very quickly. Of course, at the time we had a much larger zoo, we had a lot more animals and birds, but of course our background was agriculture, so it was something were quite comfortable in. Although emus and wallabies are a bit different to cattle and sheep, of course, but in some ways they aren't. So we had that knowledge, but yes, the rest of it was hard won basically ourselves by learning, by our mistakes and was genuinely hard won and we learned and adapted.
Laura Baxter: So talk to me about what the park looked like and how far it got from that 1986 point to the early 2000s before the big P arrives. What did Polands look like before then?
Richard Mancey: Well, it continued to evolve. In 1999 we put our first, what I would call large ride in that large ride was a log flume known as the Raging River Ride, which obviously many families will remember and know it's no longer here. But that was a bit of a light bulb moment because that was the first time that I'd seen visitors run from the entrance of the park to the ride to get in front of the queue. So that really told us something that, well, perhaps this is what we need to do a bit more of. And that was the start of a process to introduce larger rides. We'd previously had some smaller ones, but this was what I would term the first large ride.
Richard Mancey: And we sort of sat down and said, well, obviously that was a massive investment for us at the time, but this had the effect of increasing our business numbers again. So we set to and looked at what else that we could possibly do. And then really from 1999 really through till about sort of 2008 or so, we continued to invest in other rides. Our first sort of roller coaster and things like that, and hovered around a half a million visitors a year through that period.
Laura Baxter: Already doing phenomenal numbers on a fairly small park at that point, certainly when you compare it to what it is today. So extraordinary visitor numbers. So 2011, Peppa Pig comes to Paultons Park and it is the world's first Peppa Pig land, isn't it? It's the first Peppa Pig world.
Richard Mancey: Yes. Well, Peppa Pig changed the landscape for Paultons, there's no doubt. But perhaps just go back to, well, why did we do it? We wanted something that was unique, that People had to travel to Paultons to come and see. We needed a usp, really. And over the sort of the period of the early 2000s, it was. We had lots of character weekends and lots of different characters came to Paultons and we did meet and greets and we did the same with Peppa. But something was a little different with Peppa that actually the whole family enjoyed seeing Peppa. It wasn't just the kids that enjoyed Peppa. The parents actually quite liked the storeys as well. Yeah. So we sort of looked at that and we thought, well, maybe sort of a couple of Peppa rides might be quite good.
Richard Mancey: And so we spoke to the people that operated, really, and controlled the brand and lots of discussions went backs and forwards and in the end the idea expanded to Peppa Pig World. It went from a couple of rides to a whole world. So it was a big leap of faith for us at the time and I think it was a 6 million pound investment, which for a small family park was a big leap of faith really for us to do on really, I guess, on a character, an IP that was only about five years old at the time.
Laura Baxter: Yeah. Peppa was still fairly new back then, wasn't she? And I suppose, like you say, that was the gamble of was it a flash in the pan or was she going to stick around? And we are 15 years on now and it's still as busy as ever.
Richard Mancey: Yes, yes. And obviously within the period that we sort of, if you like, agreed to do it and then build it, the popularity of Peppa did. It did increase during that period, but we never imagined that the opening of Peppa pig world in 2011 would result in a doubling of our business numbers in a year to over a million.
Laura Baxter: Wow.
Richard Mancey: Yeah, that was an interesting year. That gave us a few operational challenges. The family and the team around us were phenomenal. Had a busy, hard year that year, just sort of dealing with that increase. It took us a couple of three years after that to actually deal with the infrastructure requirements that we needed to go from half a million to a million. But. But we did that and have continued to do that. So, yes, that's where we are today, really.
Laura Baxter: So, yeah, an incredible amount of learning on the job, as you say, when you start to bring those sort of numbers in, because, yeah, that's not a nice little. I think we all attraction operators hope for a little percentage increase year on year, but when you're talking about doubling your numbers and doubling already large numbers, there's so much more to deal with, isn't there? I can only imagine, like you say, the infrastructure that then has to back that up just by way of toilets, F and B, parking facilities, all that kind of thing. It must have been an extraordinarily busy few years just to deal with the opening of that land before you can even think about what's the next project.
Richard Mancey: Well, yes, we had to invest hugely infrastructural changes to deal with that and the big welcome building we got now, of course, didn't exist in 2011 and how we put a million visitors through our small admissions area, I don't. Still don't quite know, but we did. It's amazing what you do when you've got to do it. Yes.
Laura Baxter: So when you've got something like that works so incredibly well, and especially when it is an IP that is now globally recognised, how do you stop it becoming the only thing that people know you for?
Richard Mancey: Yes, that's a challenge and continues to be, you could say, a challenge. But during that period we focused a lot on the rest of the park and we are now genuinely a park for every age, really. Grandparents through to babes and aunts and we've opened our first inverting coaster this year. We have a lot more thrill rides here than we used to. And yeah, we, we genuinely now provide a. A day out for every age group and it's taken a while to get there, but we feel that Paultons is now known not just for Peppa Pig World, but actually for a full quality day out for any. For any age.
Laura Baxter: Absolutely, yeah. I couldn't agree more. I remember bringing my son when he was probably 18 months, 2 years old, and we came for Peppa and was so shocked by everything else that was there and at that time, Lost Kingdom, I think was, and I remember just desperately waiting for him to flag be exhausted in a buggy. And then my husband and I took it in turns to tag team so we could go and fly to the Pterosaur and Velociraptor and enjoy kind of the bigger thrill rides of the park as well. So it was a great day out for all of us. Even with toddlers, Mum and Dad got to have a good go on everything as well.
Richard Mancey: Yeah, I think that's exactly right. And it's great fun for parents to watch their toddler come to pet Bigwell, but then come back again and, oh, you're big enough now to go on the next stage and the next stage. And we will continue to provide attractions for every age and in fact, yes, next Year there'll be a UK first, which is a water coaster which we're currently building right now, which is a truly phenomenal ride. And to bring that as a UK first, UK is going to be quite thrilling I think because it is a world class ride and I think a lot of people within the UK won't have seen one of these before and it's going to be, I think a must do to be honest, for a lot of people. So yeah, we're looking forward to getting that open.
Laura Baxter: Peppa enabled you to develop the rest of the park. As I say, Lost Kingdom was a huge highlight for me. When we came and found that then coming back and seeing Tornado Springs again, another step up was just extraordinary. The theming in that land like blew me away. Felt like I was in a European or an American park. And then this year Valgard has taken it to a completely another level even beyond that. I didn't think you'd beat Tornado Springs, but you have with Valgard. It's absolutely extraordinary. How does an independent family owned park make decisions of that size? What do these conversations look like? Because as you say, they are huge investments that you guys are making. Their whole areas with multiple rides and then plans to expand that. You know you're going to open this, but this is coming, this is coming.
Laura Baxter: Where do you start?
Richard Mancey: I think it's quite important to have a master plan, the master plan. You need to look 10 years in advance, if you can. That doesn't mean to say that master plan won't ever change and evolve, which it does, but it does allow you to make best use of your space and also it gives you a great forward knowledge of what you're looking to achieve. Yes, you've got to sort of decide what theme's going to be. You've got to decide what you want to put into that area, what the rides are going to be, what the ride lineup looks like. There's a lot of time spent looking at the ride lineup, what is right for us, what's right for Paultons. And it's a process that rolls on really.
Richard Mancey: Once you're on that process, you're genuinely then looking five, six years ahead and it allows you to plan that without too many hand to mouth decisions. We've learned over the years that try and avoid those if you can because a, that tends to cost more money because you're reacting too quickly to things. So if you can plan ahead, I think that is very important. As what we've now try to and do to avoid that scenario so that we can then decide in good order. And I think the order of things is actually quite important that how you actually achieve these things and in what order is also really important. And yes, it's a little bit of time and effort spent in the full time planning actually pays dividends.
Laura Baxter: And you are still a family business. The children are now a big part of that and part of the senior leadership team. Has that been something that has come naturally? Is it something that they wanted to be involved with and how hard or easy is it for you to kind of hand over the reins to something that you've helped build?
Richard Mancey: Yes, James and Lawrence, I think it's fair to say they pretty much always wanted to be involved. They have a sister, Charlotte, she's not quite so involved in the park now as she has for many years operated. She's been in the park, she's done lots of different jobs there, but she's not currently there. James and Lawrence, I think have always genuinely wanted to do that. And yeah, I mean they haven't done it the easy way. They've started at the bottom of the rung in many areas of the business and work their way up. So they have an intimate knowledge of how everything ticks and works, which I think has stood them in good stead because they understand the daily difficulties of our team and what they face.
Richard Mancey: So yeah, they've worked their way up and now, as you say, they're very much an integral part of the board and the daily operation of the business and the decision making processes. In fact, I think it's fair to say that they make more of those decisions than Sarah and I do now, which is fine. And actually it's been a fairly easy sort of transition in many ways for them to bring in new ideas, new technology, new ways of doing things. And I think we accept that we're from a different generation and they've got different ways of looking at things and you know, we've got grandchildren now, so of course now they're their little test pilots as well, which is great on different things.
Richard Mancey: And it changes your perception as to what's right and what's wrong and what families that are visiting want to want for themselves. And I think that's genuinely of a great asset actually. Yeah, so it hasn't been that difficult for us, which I think is been great.
Laura Baxter: Yeah, that's amazing. I think like you say, what unique opportunity where your board is actually made up as a real reflection of your customers across the multiple generations and touch points. So you really can all input firsthand as to what your audience wants.
Richard Mancey: Oh, definitely, yeah. Going on a day out with a two year old is completely different to going on a day out with a, say a 12 year old. You know, they want different things. But because importance has that span and breadth of attraction, we never Forget that 2 year old is potentially a guest visiting the park for the next 10, 15 years. So as they attain to bigger and better attractions, we want to be with them on that journey and provide the ability to watch that happen. And, and that's something which I think any attraction should, you know, should pay attention to.
Laura Baxter: So let's talk about BALPPA. 90 Years this year. Obviously you've not been there for the full 90, but you have been involved for many years now. So am I right in saying you joined the management committee in 2009, but you actually took over as chair in 2019, which obviously turned out to be an absolutely unprecedented two years of sitting in that chair because of course we had a global pandemic to deal with. What was it like leading the industry's voice through that time?
Richard Mancey: Yes, it wasn't my plan A, I have to say, when I took over in January 2019, I thought the wider economy and other challenges that the industry face would be my focus. But it became clear as we sort of moved on that actually that wasn't going to be my focus at all. Covid arrived and as an attractions industry were closed in March 2020 and suddenly that was such a massive thing for the industry. Suddenly everybody became even more interested in BALPPA than ever before. And our membership shot up, I think by nearly 40% because people come together when there's such a national crisis occurs. Yeah, it was difficult. The government were, I mean, I think it's been, you know, shown that they're flailing around, really didn't know what they were doing, what they should be doing.
Richard Mancey: And really the attractions industry was a fairly minor blot on the landscape for as far as they were concerned. But for us, of course, as BALPPA, we knew that we had to really push on and try and get the best deal for the attraction industry we could. Obviously the goal was get back open. And of course, then of course it became clear that to get back open they wanted to impose all sorts of rules and regulations on us as an industry, some of which were quite ridiculous, to be honest. And the toing and Froing that went on within the backs and force to the government over this was continuous and as an association, we actually in effect wrote the operating procedure within a Covid environment and handed it over to the government on a plate, really.
Richard Mancey: And I think they just pretty much grabbed it and said, oh, that's great, yeah, we'll rubber stamp this, which is what they did. But of course they rubber stamped that. But the wider restrictions that were going on within the whole country, of course then had to be somehow made to work within the industry and social distancing in queue lines and how you got on, got people on rides, how you were supposed to be disinfecting rides and all of this. I mean, it was a really tricky period for the industry and yeah, it sort of dominated my period. My chairmanship and I ended up being there for sort of over two years, which was quite unusual, but it was deemed that was probably the right thing to do, which was fine before I handed over the reins.
Richard Mancey: And yeah, I look back upon it, yes, I'm sort of. I was pleased I was able to help, but disappointed that I couldn't do more other things that I had thought I could do and it wasn't to be. But there we are, an interesting period nevertheless.
Laura Baxter: And I know that from any members that I speak to, I think everyone speaks of that time as probably the period they were most grateful for BALPPA to exist for that network, for that community and that support to be there in, which was just the worst time for our industry to have people to come to have that direct line into the government, having people like yourself and Paul be that linchpin that pulled everything together, I think it was invaluable. So it might not have been what you wanted it to be, but I think the membership will forever be indebted to you for the time that you were in the chair to help them through that period. So don't feel too bad. I think you did more than you realise.
Richard Mancey: Well, there were lots of other people and I should also say that Duncan Phillips was there alongside me as well as a very able vice and between us all and the other members of the management committee. Yes, there were many like teams calls over that period discussing the latest sort of missive that the government has sent out on a 9, 9:30pm on a Friday evening to be instigated by the. By the industry at 9am the following morning on a Saturday. Yes, yes.
Laura Baxter: Very surreal times. Yeah.
Richard Mancey: Yeah, it certainly was, yeah.
Laura Baxter: Alongside the management committee, BALPPA has a lot of stuff, subcommittees as well, that are hugely important. I know you've spent some time on the Planning and Development committee as well as Health and Safety and engineering and bits and pieces. What work goes on that perhaps members don't see firsthand, but actually is really valuable to the attractions within BALPPA.
Richard Mancey: Yeah, I mean, there's a huge amount of work that goes on in the background and yes, the various committees are there to really look at and deal with the issues of the day that crop up and what we should be doing about it, what advice we should be giving to the wider membership. I mean, the most active group is probably the Health and Safety Committee. And just as an example, it's hugely important because it gives us the ability to connect with EHSE at the right level, look at the safety within the industry, provide updates and actually generally drive through best practise and enable that to be a voice for our industry. And I think that, although that probably is one of the more high profile ones, there are a lot of other subcommittees that are doing that.
Richard Mancey: You know, we have a Zoom Zoo Committee which, although there's a smaller number of members, are actually zoo operators. Again, there's just recently been a big change to the Zoo Licencing act by defra and they've been there all the way through that to try and get that crafted and changed as to what is best for the industry. And without these committees being there, none of that work would actually happen. And so, yeah, it's another reason why BALPPA is so important really to the industry and continues to be so.
Laura Baxter: So 90 years on, a lot has changed in the attractions industry in that time. So what does BALPPA need to be doing now to get it right for the next generation of members, for your sons coming up and through and everyone else across the space? What does BALPPA need to do to make sure it can serve this next generation?
Richard Mancey: Well, at the moment, we realise, you know, communication and the way we communicate with members and the wider community is absolutely key and there's a. There's a big push at the moment to improve all areas of communication, social media and all these areas that are now upon us literally, well, didn't exist, weren't there, and we need to sort of modernise in that way and moves are well afoot to actually achieve that and we need to ensure that pushes on forward and so that we can connect better with all areas of our community. But the way the attractions industry has evolved and changed and what guests Want from us has also hugely changed and evolved. And what people wanted sort of 50 years ago is totally different to what people want from a day out or an attraction now.
Richard Mancey: And keeping abreast of all these changes in moods and views is also key. And being able to provide the community that we do and the ability to connect with each other and actually say, well, how are you doing this? What's working for you? You know, what's not working? And I think the community and the attractions community is a little unique in that we are actually able to pick the phone up, drop somebody an email and say to each other, what are you doing about this? Have you heard about this? What's going on? And we've got that ability to talk to each other. We don't feel threatened by each other because we're all unique. We're all dotted around the countryside and I think that's a unique aspect of our community within BALPPA as well.
Laura Baxter: Yeah, I completely agree. I don't. I can't imagine there's many industries that are as transparent as ours is and as willing to offer that help, that advice, even just that camaraderie, like we say, when. When perhaps the weather changes, as you've seen, like we said, the other extreme this summer, just being able to pick up a phone to somebody and just say, are you losing to the beaches as well? Is it just me or, you know, what's going on? That kind of reassurance is so special.
Richard Mancey: That goes on all the time. Yes. And it may just be a WhatsApp to each other or something. Yeah. You know, one single WhatsApp can turn into a half hour conversation just like that. Yeah. So important because we are a bit unique, we are sort of very busy within all our own individual attractions, but to sometimes be able to talk to each other and realise that actually. Oh, yes, you actually got the same issue we have, you know, can set you on the right path again and say, yes, okay. I think I'm probably not doing too badly after all.
Laura Baxter: We've spoken about BALPPA. Let's quickly go back to Pautons. For the final note, because it is an extraordinary story. I think it's absolutely incredible what you've all achieved and to still be family owned and run is incredible. So we know we've got a UK first by way of a water coaster arriving. Is that for 2027?
Richard Mancey: Yes, it is, yes.
Laura Baxter: Fantastic. Yeah.
Richard Mancey: The ride's physically up, lots of pictures out there on social media, but we're busy doing all the sort of finishing touches. The ride itself's not operational yet. There's a long way to go yet beforehand but you know, we've talked a lot about the family. But behind us we have got a phenomenal management team and our projects team are really pushing, dedicated to getting this up and also to create another second part to Valgard that is going to be equally as good as the first part. Yeah, our brilliant management team are second to none and they provide us the support. We can't do it without them, that's for sure.
Laura Baxter: Yeah, an incredible team and I think that so translates even as a member of the public, when you know things to the standard that Paultons is don't happen by chance and they don't happen on small teams. You can absolutely see it's taken a village to create what you've done and it's obviously a village full of very dedicated, very passionate people that all want this phenomenal outcome and you nail it every time. So it is extraordinary. So past Valgard then, are we allowed a little sneak peek of what else is perhaps in that 10 year plan? What can we expect to see from Paultons?
Richard Mancey: Well, we will continue to evolve and change and bring brilliant new attractions to the park. We've had a very busy three years because behind that was Ghostly Manor as well. We will continue to bring new attractions over the next three or four years. I'm not able to really say exactly what they are, but they are definitely in the pipeline and that area of the park isn't yet complete. We do have the site of the raging river ride that's empty at the moment, so that is an area of focus and there will be something quite interesting coming there. Quite in the not. Yeah, not too distant future, the next couple of years maybe. So wait and see.
Laura Baxter: Excellent. Well we will leave it on that air of mystery then. Very excited. I mean if any of our listeners don't already follow Paultons on their socials, I cannot recommend it enough. Please do go and have a look especially at the fantastic behind the scenes look that we get from the wonderful Lawrence Mancey. Richard, thank you so very much for joining us and sharing your story. It's one that I am so sure that all of our listeners and the rest of the industry can learn an awful deal from. So thank you so much for joining us on Skip the Queue today.
Richard Mancey: Thank you Laura. It's been pleasure.
Laura Baxter: This episode was written by Laura Baxter, edited by Steve Folland and produced by Emily Burrows and Sami Entwistle from Plaster, as well as Wenalyn from Skip the Queue HQ.
If you enjoyed today's episode, please like, share and comment on the episode in your podcast app Apple Podcasts, Spotify. It all helps to spread the word about us and the amazing attractions we work with. Be sure to visit skipthequeue.fm for this episode's transcripts and listen to the rest of the season so far. Once again, I've been your host, Laura Baxter, and I'll see you next time.